Aprenda a fazer uma reclamação na Anatel

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Contate primeiro a empresa que presta o serviço. Ligue e registre o problema.

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Você deve baixar o App da Anatel e preencher as informações do caso.

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Se liga na oferta que o Compara Plano e a TIM prepararam para você!!

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O Portal Focus é o site da Agência e lá também dá de registrar a reclamação.

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A Anatel atende de segunda a sexta, das 8h às 20h, no número 1331, de forma gratuita.

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Se você mora em alguma capital, vá para uma Sala do Cidadão. Leve o número de protocolo do atendimento da operadora e documentos.

[{"selector":"#anim-da00c654-9825-4f72-890d-1510bd66b8dc","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-71308246-e8e5-4f59-a4ce-597a38e23187","keyframes":{"transform":["translate3d(0px, -378.52855%, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5e82e696-bab7-4a50-9b35-f8e59732a08d","keyframes":{"opacity":[0,1]},"delay":1600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-990037c6-e5a2-4eea-876f-a5e1b9f2cbc6","keyframes":{"transform":["translate3d(0px, -1872.84026%, 0)","translate3d(0px, 0px, 0)"]},"delay":1600,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ba28b9b3-9f55-4e77-b75a-9dab4adffd8b [data-leaf-element=\"true\"]","keyframes":{"transform":["translate3d(32.79816503323461%, 0, 0) translate(22.935779816513758%, -22.935776723771234%) scale(1.4587155963302751)","translate3d(0%, 0, 0) translate(0%, 0%) scale(1)"]},"delay":0,"duration":4000,"easing":"cubic-bezier(.14,.34,.47,.9)","fill":"forwards"}] [{"selector":"#anim-460d364e-e526-43f3-a4a5-ff5b456f68df","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7a2da608-de17-4aab-8c02-a9b549198670","keyframes":{"transform":["rotate(-270deg) translate3d(0px, -100.29241%, 0) rotate(270deg)","rotate(-270deg) translate3d(0px, 0px, 0) rotate(270deg)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9d790e48-2dc9-46e2-bddd-bef2dc3d2e3a","keyframes":{"opacity":[0,1]},"delay":400,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-59397774-b64e-42ef-925e-f68fbb6aba6a","keyframes":{"transform":["translate3d(0px, -204.95731%, 0)","translate3d(0px, 0px, 0)"]},"delay":400,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-284771ff-2136-4356-b795-12f59a70c49d","keyframes":{"opacity":[0,1]},"delay":800,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-85665b48-7aaf-45d8-9cab-237e8dcc4517","keyframes":{"transform":["translate3d(0px, -1036.46723%, 0)","translate3d(0px, 0px, 0)"]},"delay":800,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-23169da2-b035-498a-9268-6f6e2b2a965b","keyframes":{"opacity":[0,1]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-90ea8218-53b3-4a87-9925-0153c991f1eb","keyframes":{"transform":["translate3d(0px, -1206.19652%, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] 06

Dá uma olhada nesses conteúdos

[{"selector":"#anim-289c52fd-5bca-478e-a7e0-2b9acf8c59c2","keyframes":{"opacity":[0,1]},"delay":700,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7092cd1c-a6e1-426e-978e-0c717c970646","keyframes":{"transform":["translate3d(0px, -215.97221%, 0)","translate3d(0px, 0px, 0)"]},"delay":700,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2cdfdfac-64b7-4361-bc5d-a335496bfdea","keyframes":{"opacity":[0,1]},"delay":600,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-3fb11efa-cf41-4d46-81e3-ac200737be58","keyframes":{"transform":["translate3d(-115.61462%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":600,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-05eeb732-ebc3-447c-9096-5d416f66dbbd","keyframes":{"opacity":[0,1]},"delay":1200,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d86f0661-c036-474b-bb7d-b98bec14d325","keyframes":{"transform":["translate3d(-118.86121%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1200,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-6154f529-36af-4aef-8c00-7127bb703a97","keyframes":{"opacity":[0,1]},"delay":1800,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dd945ce8-c073-407a-94de-e80b7d00a093","keyframes":{"transform":["translate3d(-116.77852%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1800,"duration":1000,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a84af08a-70cb-409c-a748-517de9510262","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-63b35647-28a2-4b97-8766-a3d5cc84cb8e","keyframes":{"transform":["translate3d(0px, 274.18288%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c765864d-6a63-422a-a0cd-9a971981a25e","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-92e719df-71d9-43b6-b15f-72556da507df","keyframes":{"transform":["translate3d(-85.41177%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ab0f2eb4-d3d6-4be4-8f8b-10e3d8d11ae7","keyframes":{"opacity":[0,1]},"delay":900,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-c9670826-fe5e-4d60-95bd-3c136393968c","keyframes":{"transform":["translate3d(-86.52968%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":900,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f64b5b10-47b4-4ebd-9443-64d2f190286e","keyframes":{"opacity":[0,1]},"delay":1500,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0f85c479-fe1c-476e-9509-8b858c21ea63","keyframes":{"transform":["translate3d(-86.8421%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":1500,"duration":600,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}]

Aprenda a fazer uma reclamação na Anatel

A Agência media problemas com internet e planos de telecomunicação.

Contate primeiro a empresa que presta o serviço. Ligue e registre o problema.

Fale com a operadora

Fale com a operadora

Não esqueça de anotar o número de protocolo. Se a situação não for resolvida, recorra à Anatel.

Você deve baixar o App da Anatel e preencher as informações do caso.

Opção pelo App

Opção pelo App

Com o aplicativo, acompanhe os prazos para respostas e o andamento da solicitação.

Se liga na oferta que o Compara Plano e a TIM prepararam para você!!

CANSADO DE FICAR SEM INTERNET NO CELULAR?

CANSADO DE FICAR SEM INTERNET NO CELULAR?

O Portal Focus é o site da Agência e lá também dá de registrar a reclamação.

Site Anatel

Site Anatel

Você preenche o cadastro, expõe a situação e acompanha o andamento com o número de protocolo.

A Anatel atende de segunda a sexta, das 8h às 20h, no número 1331, de forma gratuita.

Tente por telefone

Tente por telefone

Pessoas com deficiência auditiva ou de fala podem acessar a CIC e solicitar uma videochamada.

Se você mora em alguma capital, vá para uma Sala do Cidadão. Leve o número de protocolo do atendimento da operadora e documentos.

Presencialmente

Presencialmente

Ao final, anote o número de solicitação da Anatel.

Dá uma olhada nesses conteúdos

1. Saiba como cancelar sua internet sem estresse

2. Como bloquear ligações de telemarketing?

3. Conheça os melhores planos de internet para o celular